FAQ

FAQ

Q: My shoe (shirt, corset, etc..) seems too small? 

A: Please use the sizing chart and take out a tape measure. My suppliers need the cm measurements to match. Some suppliers seem to intentionally try to get over, and if you measured and have proof of the correct size, we can help. Otherwise returns on wrong size due to not measuring are no longer accepted unfortunately. 

Q: Why is my tracking number bad?

A: All tracking numbers are transposed from our supplier automatically via our shipping and fulfillment software. What you are likely seeing is a delay in the supplier shipping system to update the USPS system. Check back in a few days after you have your tracking number and your status should show. As with any online store, during holiday time there could be further delay's. 

Q: How do I track my package?

A: You can track it directly via USPS, if you are in the United States

Q: Can I cancel my order? 

A: Please see our refund policy

Q: How quickly will my order arrive?

A: With our current FREE shipping we offer, that can be anywhere from 12-20 days. Sometimes orders will arrive very quickly, have seen orders arrive in ~7 days, and other times such as during a holiday period it might take longer. Remember your merchandise is shipped straight from the supplier (factory direct) to you. 

Q: Can I pay for expedited shipping?

A: Not at this time. Our current supplier to customer system will not support that without being a huge cost burden on you, the customer.

Q: You didn't address my concern!

A: Please simply contact us and we'll get back to you as quickly as possible with an answer.